Palma de Mallorca AirportAir passenger rights
What you are entitled to if your flight from Palma de Mallorca is delayed or cancelled, and who to make a claim against (Regulation (EC) No 261/2004).
Passenger rights
If your flight is significantly delayed, cancelled or you are denied boarding due to overbooking, the Regulation (EC) No 261/2004 It entitles you to: information, assistance (food, drink, and sometimes accommodation) and, where applicable, financial compensation. You can claim this from the airline, not to the airport.
At an airport as seasonal as Palma, delays and cancellations tend to occur during the summer peak season and on days when there are storms or strikes. Keep your boarding pass and any proof of the delay: you’ll need these to make a claim.
Frequently Asked Questions
To you airline. The airport (AENA) manages the facilities, not the flights. If the airline does not respond, you can contact AESA.
Under Regulation 261/2004, compensation is payable in the event of long delays on arrival, cancellations without sufficient notice and denied boarding, except in cases of extraordinary circumstances. The amount depends on the distance of the flight.